Frequently Asked Questions

Everything you need to know about your Phanteks order and products.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.

Do Phanteks cases come with a warranty?

Yes, all Phanteks PC cases come with a 5-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

What is your return policy for electronics?

We offer a 30-day return policy for items in their original packaging. Please ensure the product is unused and includes all original accessories to qualify for a full refund.

Are your cooling solutions compatible with the latest CPU sockets?

Our latest air and liquid coolers are compatible with Intel LGA 1700 and AMD AM5 sockets. Mounting kits for older models can be requested through our support portal.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

How do I track my shipment?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.