Returns & Exchanges

Phanteks offers a 30-day return policy for products purchased directly from our store, provided they are in their original packaging and condition. We are committed to ensuring your high-performance hardware meets your expectations or providing a seamless refund process.

1

Initiate Request

Contact our support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Secure Packaging

Place the item in its original retail packaging with all accessories, manuals, and cables included to avoid restocking fees.

3

Label and Ship

Clearly mark your RMA number on the outside of the shipping box and send the package to our designated regional service center.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing